Identifying problems

Identifying problemsLesson 7 of 94 min read

The page

The four things each problem gets written as, and why the page is one page you keep rather than a note you lose.

Both worked chains had the same four parts. That is the layout for every problem you write.

Four parts

Each problem gets four lines under it.

  1. The problem. The behaviour, stated as a fact.
  2. Why I do it. The chain, two or three steps.
  3. The emotion. The feeling at the bottom of the chain.
  4. The rule. What changes, aimed at the emotion.

Anything missing part four is a complaint, not a plan.

Problem, why, emotion, rule. Four lines, every time.

One page, kept

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